Returns & Exchanges Policy
Our Return Promise
We accept returns within 30 days of delivery for most unworn, unwashed items with original tags attached.
How to Return an Item
- Start your return via our Online Returns Portal
- Pack items securely in original packaging with all tags
- Attach the prepaid return label (where applicable)
- Drop off at any carrier location
Return Conditions
Items must be:
- In original, saleable condition
- Free of odors, stains or damage
- Accompanied by proof of purchase
Non-Returnable Items
- Final sale items (clearly marked)
- Worn or washed merchandise
- Personalized/customized products
Refund Processing
- Issued to original payment method
- Takes 5-10 business days after we receive return
- Original shipping costs not refunded
Exchanges
For size/color exchanges:
- Return original item following standard process
- Place new order for desired item
We recommend ordering replacements first to ensure availability
Damaged/Defective Items
Contact us within 48 hours:
- Use our Support Form
- Include photos of issue
- We’ll provide prepaid return label if needed
International Returns
- Customer pays return shipping
- Must mark as “Returned Goods”
- Refund excludes original shipping costs
Holiday Policy
Extended return window:
- Purchases made Nov 15-Dec 24
- Returns accepted until Jan 15
Return Status
Track your return via Order Tracker
Need Help?
Visit our Returns FAQ